Gift Card Policy
Purchasing a Card
Cards can be purchased on www.delishpizza.com by Delish Pizza approved affiliates and successors.
Before Using the Card
Each Card has a maximum set limit please check your balance on www.delishpizza.com. We suggest that you write down the Card number and the customer service number on a separate piece of paper, and print, if necessary, and retain the receipt for the Card. Lost, stolen, or destroyed cards will only be replaced if there is a balance on the card and proof of purchase is provided. Please see the section below entitled “Refunds and Replacements” for complete details.
Using the Card
To use the Card at a participating Delish Pizza store, simply identify the card number to the customer service representative while placing your order, present the Card at the time of placing your order. Note: You may be required to provide the actual Card at time of delivery. The Card can be used to pay the full amount of the merchandise, delivery, and applicable taxes, so long as the Available Funds on the Card is sufficient. The Card cannot be used to purchase gift cards. The Available Funds cannot be redeemed for cash, unless required by law. If you want to make a purchase for an amount greater than the Available Funds on the Card, you may use the Available Funds on your Card to pay part of the total purchase cost and then pay the remaining balance of the purchase cost with another form of payment accepted by the Delish Pizza store. Please check the specific Delish Pizza store’s policy prior to initiating the transaction. You agree:
- That Delish Pizza or any participating Delish Pizza franchisee or their vendor(s) are authorized to deduct the amount of your purchases, together with any other fees, taxes, or charges from the Available Funds on your Card whenever you use your Card to make a purchase.
- Not to permit any other person to use the Card issued to you.
- Not to use the Card for any illegal purposes.
- To keep the Card securely and treat it like cash.
- To notify us at once if the Card is lost or stolen. If your Card is lost or stolen you can only obtain a refund for the Available Funds remaining on the Card as of the time you notify us of the loss. See the
section entitled “Refunds and Replacements” below for complete details. Please note that purchases made with Cards are similar to those made with cash. You cannot “stop payment” or lodge a “billing dispute” on such transactions.
- Any problems or disputes you may have regarding a purchase transaction should be addressed directly with the Delish Pizza store from which you purchased
Information About Available Funds
You should keep track of the amount of Available Funds on the Card issued. To obtain the current Available Funds amount, you may call the toll free number on the back of the Card or check your account at www.delishpizza.com (if available). If you have a question or a problem about a transaction posted to your Card (for example, a transaction that appears to be a duplicate transaction), you must notify us via email through the “Contact Us” link on www.delishpizza.com, immediately, but no later than sixty (30) days from the date of the transaction. You must include your Card number, the date and dollar amount of the error, and describe the error and explain as clearly as you can why you believe there is an error. We will investigate and will notify you of the results of our investigation within sixty (30) business days.
Refunds and Replacements
If your Card is lost, stolen, or used improperly, contact us immediately. You will be asked to provide us with the Card number, authorization code and date of purchase. We cannot provide a refund if you do not have your Card number, authorization code and date of purchase. If our records show that there are still Available Funds remaining on the Card, we will cancel the Card and refund such Available Fund amount to you. NO REFUNDS WILL BE PROVIDED FOR AMOUNTS DEBITED FROM YOUR LOST/STOLEN CARD BEFORE YOU NOTIFY US.
We currently do offer any returns on gift cards, eGift Cards and vouchers purchased on www.delishpizza.com, retail locations and/or participating affiliates.
Changing the Gift Card “TOS” & Card Cancellation
We may change the terms of or add new terms to these terms and conditions at any time, in accordance with applicable law. In addition, we may suspend, cancel, add, modify or delete any feature offered in connection with your Card at our sole discretion at any time, with or without cause, and without giving you notice, subject to applicable law. If we cancel your Card, any Available Funds remaining on the Card upon such cancellation after payment for all of your transaction and applicable fees will be returned to you. We may condition reimbursement upon return of the Card. The Card is the property of Delish Pizza.
To fairly resolve any dispute arising between you and Delish Pizza regarding the use and purchase of any Card, you agree that any claims by either you or Delish Pizza shall be settled exclusively by binding arbitration governed by the Federal Arbitration Act and administered by the American Arbitration Association under its rules for the resolution of consumer-related disputes or other mutually agreeable procedures. You understand and agree that you will not participate in a class action or class-wide arbitration for any claims covered by these terms and conditions. Purchase or use of the Card constitutes your acceptance of these arbitration terms.
Information We Collect
As part of providing you with the Gift Card, eGift Card and/or Gift Voucher (“Card”) and during activation of the Card we may collect and obtain personal information about you, including:
- Information provided to us by the Card purchaser, such as name and/or address.
- Information you provide to us at the time of activation.
- Information about purchases you make with the Card, such as the date of the purchase, the amount and the place of purchase.
In addition, we may obtain information from providers of identity verification data and demographic information, in connection with any efforts to protect against fraudulent or unauthorized use of the Card.
If you conduct transactions through www.delishpizza.com, we will collect information about the transactions you engage in while on the website and your other activity on the website. This information may include, without limitation, areas of the website that you visit, transaction type, content that you view, download or submit, transaction amount, payment, and billing information as well as the nature, quantity and price of the goods or services you exchange and the individuals or entities with whom you communicate or transact business. You may also choose to communicate with us through email, via our website, by telephone, in writing, or through other means. We collect the information in these communications, and such information may be personally identifiable.
Delish Pizza may use the personally identifiable information collected as part of the Gift Card Program primarily for such purposes as:
- helping to establish and verify your identity;
- opening, maintaining, administering and servicing your account;
- processing, servicing or enforcing transactions and sending related communications;
- providing services and support to users;
- responding to your questions inquiries, comments and instructions;
- maintaining the security and integrity of its systems.
- may also use aggregated anonymous information to provide information about its website to potential
Delish Pizza reserves the right to modify or supplement this policy at any time.